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General Information

Ultimarc Ltd is incorporated in the UK.
Company Reg No:  6988128
VAT No: GB995 0337 91

Address:
11A Sheridan Road
Wimbledon
London
SW19 3HW
UK

Returning goods to us
If it becomes necessary to return anything please note:
The best method is ordinary Air Mail from the Post Office. If outside the EU you will need to fill in a green customs sticker. In the "description" field on the green sticker write "Return Electronic part for repair" Value $5. We cannot accept goods sent by Fedex, UPS etc owing to possible import taxes.
Please enclose a printout of email correspondence regarding the return. If returning boards please do not include cables unless requested.
Shipping Excess Charges
We can issue refunds for unused working parts but there is an issue. Many of our items have part of the shipping cost included in the item price. The actual amount we pay DHL is always higher than the shipping cost on the order.
This means when we issue a refund we uaually would need to deduct an amount to cover this. This is not a re-stocking charge, we would do that free of charge but its money we have already paid to DHL.
On ArcadeVGA cards there is a flat rate of $7 for this cost.
Address
Address the package to:
11A Sheridan Road
Wimbledon
London
SW19 3HW
UK